Shipping Policy

Shipping and Delivery

We strive to deliver your order as quickly and accurately as possible. This document provides all relevant information regarding our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive an email containing your tracking details.

Delivery Time

The average delivery time is 3 to 7 working days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in China. As a result, customs charges may apply depending on the country of delivery.

Shipping Costs

Shipping costs are displayed at checkout and depend on the weight, destination, and selected shipping method.

Responsibility for Shipping

• If the tracking information indicates that the parcel has been delivered, responsibility lies with the customer.
• Please ensure your address details are correct; any errors must be reported within 24 hours of placing the order.

Contact

For any questions regarding shipping, please contact us at:
info@valencelondon.com

Business Name: Sanden Business
Trading Name: Valence London
Business Type: E-commerce Retailer

Company Registration Number:  91847060 

VAT Number: NL004919162B64 

Registered Address:
[Graslelie 14]
[5658GR - Eindhoven]
Netherlands

Email: info@valencelondon.com