Terms & Conditions

These Terms and Conditions apply to all purchases made through the website of Valence London, located at Graslelie 14, 5658GR Eindhoven, and reachable via info@valence-london.com.

1. Applicability

By placing an order, you agree to these Terms and Conditions.

2. Product Information

We make every effort to ensure that our products are described accurately and provided with up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment

Orders are processed once full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

• Processing time: 1–3 working days
• Shipping time: 3–7 working days (depending on location)
• Orders are shipped directly from our supplier in China

5. Returns and Cancellations

Please refer to our separate Returns Policy for full details and conditions.

6. Liability

We are not responsible for loss or damage during shipping if the tracking indicates that the parcel has been delivered. Please ensure that the delivery address provided is correct.

7. Intellectual Property

All content on this website (including text, images, and logos) is the property of Valence London and may not be used without prior permission.

8. Complaints Procedure

Complaints may be submitted in writing to Valence London. We aim to respond within 5 working days.

9. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands.